Support

How can we help?

Answers, guides and a direct line to our team for AccelSafety, AccelKnit and AccelRealEstate.

Email supportinfo@accelsafety.com. Tell us your product, site and what happened.Write to us › Knowledge baseStep-by-step guides for everyday tasks.Browse guides › Service statusCheck that every service is running.View status › Live chatQuick questions, sent straight to our team. We reply by email.Start a chat › Training sessionBook role-based training for your team.Request training ›

How we prioritize requests

Every request gets a priority. Response targets are set out in your service agreement.

P1 · CriticalService unavailableNo one can sign in or record data.
P2 · HighMajor function downAn important module is not working, with no workaround.
P3 · NormalPartial issueSomething is not working as expected, but there is a workaround.
P4 · LowQuestion or requestHow-to questions, configuration changes and ideas.

Frequently asked questions

How do I report a hazard or near miss?

Open AccelSafety on any phone or computer, choose Report an incident, pick Near miss, Hazard or Accident, and describe what you saw. You can add a photo. The record goes straight to the right people in your part of the organization.

Why can I not see another site's records?

Access follows your organization. You see the unit you are responsible for and everything below it. If you need wider access, ask your administrator to change your role or scope.

How do I reset my password or set up two-step verification?

Use Forgot password on the sign-in screen. To turn on two-step verification, open your profile and follow the steps. People who approve records or change settings are asked to turn it on.

Can we import our existing registers?

Yes. During onboarding we bring existing records across and check them with you. Share your current spreadsheets and we will map them to the right modules.

Where are our numbers coming from on the dashboard?

Every figure comes from live records. Click a number to open the records behind it. Example records are labelled "Demo data" and are excluded from live totals.

How do we ask for a feature?

Use Platform feedback in the menu, or email us. Requests are reviewed with customers and planned into releases.

Please do not send health information or other sensitive personal data by email unless we ask for it through a secure channel.