Accel Safety
Who we are
This policy explains how Accel Safety ("we", "us") handles personal data when you visit accelsafety.com, contact us, take part in our referral programme or follow us on social media. It is written to meet the EU General Data Protection Regulation (GDPR), the UK GDPR, the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and the Bangladesh data protection framework that applies to our Dhaka office.
For this website, Accel Safety is the controller of your personal data.
Accel Safety
521 Al Rafah Street, Bur Dubai, Dubai, United Arab Emirates
House 572, Road 6, Avenue 6, Mirpur DOHS, Dhaka, Bangladesh
Privacy contact: privacy@accelsafety.com · General: info@accelsafety.com
When our customers use AccelSafety, AccelKnit or AccelRealEstate, the customer decides what data goes into the platform and is the controller of it. We act as the customer's processor under a data processing agreement. See Data protection & security.
What we collect
| Where it comes from | Data |
|---|---|
| Contact and demo requests | Name, work email, company, country, the product you are interested in, and your message. The website emails these to info@accelsafety.com and does not store them. |
| Website chat | If you use the chat on our website: your name, email address, the messages you send and the page you were on. |
| Refer a friend | Your name and email, and your colleague's name, company and work email, which you give us with their agreement. |
| Support emails | Your contact details and the content of your request. |
| Cookie choices | Your consent record (which categories you allowed and when), kept in your own browser. |
| Technical data | When the site is served, our hosting provider processes your IP address, browser type and request time in its security logs. To stop spam, our form handler briefly keeps a one-way hash of your IP address for up to one hour. |
We do not ask for special category data (such as health information) through this website, and we ask you not to send it. We do not knowingly collect data from children under 16.
Why we use it and our legal basis
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Answering your enquiry and arranging a demo | Steps at your request before a contract, Art. 6(1)(b); or our legitimate interest in replying to business enquiries, Art. 6(1)(f) |
| Replying to chat messages you send us | Steps at your request, Art. 6(1)(b), or our legitimate interest in answering enquiries, Art. 6(1)(f) |
| Providing support to customers | Performance of our contract, Art. 6(1)(b) |
| Contacting a referred colleague once | Legitimate interest, Art. 6(1)(f), relying on your confirmation that they agreed to be contacted |
| Sending product news, only if you ask for it | Consent, Art. 6(1)(a). You can withdraw at any time. |
| Optional cookies (preferences, analytics, marketing) | Consent, Art. 6(1)(a) and ePrivacy rules. Off until you allow them. |
| Keeping the website secure and preventing abuse | Legitimate interest, Art. 6(1)(f) |
| Meeting legal, tax and accounting duties | Legal obligation, Art. 6(1)(c) |
Where we rely on legitimate interest, we have balanced it against your rights. You can object at any time (see Your rights).
Who we share it with
We never sell personal data or share it for advertising. We share it only with:
- Service providers who host the website, deliver email (including the messages you send through our forms) and keep backups, under written contracts that meet GDPR Article 28.
- Our technology partner, VeinTech Software, where needed to deliver or support our products, under the same safeguards.
- Authorities or advisers when the law requires it or to protect our legal rights.
This website loads no third-party trackers, advertising tags, social media plugins or externally hosted fonts. Links to our LinkedIn and Facebook are plain links: those services receive data only if you click through, under their own privacy policies.
International transfers
We operate from the United Arab Emirates and Bangladesh, and some providers may process data in other countries. When personal data from the EU, EEA or UK is transferred to a country without an adequacy decision, we use the European Commission's Standard Contractual Clauses (and the UK addendum where relevant), with additional measures such as encryption in transit and at rest. You can ask us for a copy of the safeguards at privacy@accelsafety.com.
How long we keep it
| Data | Kept for |
|---|---|
| Enquiries and chat messages that do not lead to a contract | Up to 12 months after our last contact |
| Anti-spam IP hash on the form handler | Up to 1 hour |
| Referral details | Deleted within 30 days if the referred person does not respond |
| Customer and contract records | For the contract, then as required by tax and company law |
| Marketing consent | Until you withdraw it, plus a record of the withdrawal |
| Hosting security logs | Up to 30 days, unless needed to investigate an incident |
| Cookie choice in your browser | Until you change it or clear your browser storage, and we ask again after 12 months |
Your rights
Under the GDPR you have the right to:
- Access your personal data and get a copy (Art. 15)
- Rectification of inaccurate data (Art. 16)
- Erasure (Art. 17)
- Restriction of processing (Art. 18)
- Data portability (Art. 20)
- Object to processing based on legitimate interest, and to direct marketing at any time (Art. 21)
- Withdraw consent at any time, without affecting earlier processing (Art. 7(3))
- Not be subject to decisions based solely on automated processing (Art. 22). We make no such decisions.
To use a right, email privacy@accelsafety.com. We reply within one month and may ask you to confirm your identity. There is no charge unless a request is manifestly unfounded or excessive.
You also have the right to complain to a data protection supervisory authority, in particular in the EU country where you live or work. We would appreciate the chance to resolve your concern first.
Cookies
We use only strictly necessary storage by default. Optional cookies stay off until you allow them, and you can change your choice at any time in Cookie settings.
How we protect it
We use encrypted connections (HTTPS), access on a need-to-know basis, multi-factor authentication for our own staff accounts, and regular review of our providers. Read more in Data protection & security.
Data protection contact and EU representative
Our data protection lead can be reached at privacy@accelsafety.com. Where Article 27 GDPR requires a representative in the EU, we will appoint one and publish their details on this page.
Changes to this policy
We review this policy at least once a year. When we make a significant change, we update the date at the top and, where appropriate, tell you directly.